Frequently asked questions

It's a layered literary fiction. The original 14th-century house belonged to the Capello family — their heraldic hat-shaped emblem ('capello' = old Italian for 'hat') was reinterpreted in the 18th and 19th centuries as a link to Shakespeare's Capulet family. The famous balcony was added in 1939 by architect Antonio Avena to give the courtyard a photographic centerpiece. Shakespeare himself almost certainly never visited Verona.

The courtyard with the balcony is free and open to the public — you can stand below it and photograph it without paying. A ticket is required to enter the house museum and to step out onto the balcony itself.

Entry to the Casa di Giulietta house museum: frescoed medieval rooms, period furniture, Zeffirelli's 1968 Romeo and Juliet film costumes, historical exhibits, and stair access to the famous balcony. Your timed slot is reserved before you arrive.

10–15 minutes before your booked slot. Arriving earlier is fine but you won't be admitted before your time. The courtyard itself can be wandered freely while you wait — and a courtyard photo is what most visitors come for.

30–60 minutes for the interior. Add 15–30 minutes for courtyard photos and the bronze Juliet statue (where the rub-her-right-breast-for-luck tradition has worn the bronze visibly thin).

Yes. Standard hours are Tue–Sun 10:00–18:00 (last entry 17:30) and Mon 13:30–19:30 (last entry 19:00). Hours can adjust for public holidays — confirm on the day if travelling on Christmas, New Year's Day, or Easter Sunday.

Once booked, slots are non-transferable and non-refundable. If you need to change, contact us at bookings@casadigiulietta-tickets.com — we'll help where we can but cannot guarantee a new slot in peak season.

Yes. The museum is small and the visit is short enough for younger visitors. The courtyard has the bronze Juliet statue, the wall of letters, and the balcony — all photographable. Strollers fit through the museum but the upper-floor stairs are unavoidable.

Partially. The courtyard with the bronze statue is accessible. The museum interior has stairs between floors and a stair to the balcony with no lift. Contact Musei Civici di Verona in advance for specific accessibility advice.

Two situations trigger a full refund: (a) we cannot secure your chosen time slot, or (b) the operator cancels entry. Outside those two cases, tickets are non-transferable and non-refundable once issued. See the refund policy page for detail.